Refund policy
Returns
You can return yarn within 30 days of delivery. Items must be unused and in their original condition, with your order number or receipt. Sale items and gift cards can't be returned.
How to return
- Email us at contact@yarnpark.com with your order number before you send anything. Parcels sent back without asking first can't be accepted.
- We'll reply with the return address and instructions.
- You arrange and pay for the return postage. We recommend a tracked service, as we can't refund a parcel that doesn't reach us.
Damaged, faulty or wrong items
Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, email us straight away with a photo and we'll make it right.
Exchanges
Want a different colour? Tell us when you request the return. You send the yarn back at your own cost, and we send the new colour once your return reaches us.
Refunds
When your return arrives, we check it and email you to say whether the refund is approved. Approved refunds go back to your original payment method within 7 days. Your bank may take a few more days to show it.
Customers in the EU
If you live in the European Union, you can also cancel your order within 14 days of delivery without giving a reason. The same conditions apply.
Wholesale orders
Wholesale orders can't be returned unless they were damaged in transit. If that happens, contact us and we'll help with the claim.
